Terms & conditions

The decluttering and organising process

Advice

The advice I offer regarding your home and life is given in good faith and ultimately, it is your decision whether or not you wish to follow the advice and your responsibility for any consequences of the advice. This is especially true when deciding which items to let go of and which to keep – the choice must be yours and you must accept responsibility for that. Sometimes, items may be found which are of higher value than either of us might anticipate. I am not a specialist in recognising such items and cannot be held responsible for failing to do so. If you think you might have high-value items in your house, I would recommend consulting a specialist before beginning the decluttering process.

I’m happy to investigate and recommend other businesses which might be of use to you such as cleaning specialists, waste removal companies, handy person services etc. However, it is your decision who you choose to work with and I cannot be held responsible for the working relationship you have with any company I refer to you.

Handling your items

While I’m committed to handling your possessions with the utmost care, unfortunately, accidents do happen. By agreeing to these Terms and Conditions, you accept that I cannot be held responsible for the accidental damage or loss of any of your possessions and rely on you to carry appropriate insurance for the compensation of damage of loss. I do, however, hold public liability and professional indemnity insurance.

Limits of work

As we go through the decluttering and organising process, I will do all I can to help you achieve the result you desire, however, there are a few limitations to the work I will do. These include, but are not limited to:

• I am happy to clean for or with you as we go, however, I am not qualified to do any specialist cleaning, such as fabrics or carpet
• I can help lift heavy-ish items and move furniture about, but if the items are excessively large or heavy, or potentially of risk to either of us, they will need to be lifted by someone else. I’m happy to be part of the process of moving heavy items if you can find extra pairs of hands such as friends or family to help, thereby making it easier. I will not be held responsible for any damage caused when moving furniture about
• I am comfortable working in a house with all kinds of pets. However, I do ask that any animals that might get in our way such as dogs, be kept in another room while we’re working
• If there are any risks or danger to our safety or health, I reserve the right to stop a session and rearrange it once the risk/danger has been dealt with. These include but are not limited to, working in spaces which might be risky, such as attics with unstable flooring, overly dusty or mouldy conditions or pest problems
• I am happy to make storage suggestions and help with any lightweight building such as with flatpack furniture or hanging pictures, but I am not qualified to do heavier building work such as drilling or heavy-weight assembly

Discarding of your items

I can help you to sort through items you’re letting go of so that you can arrange to take them to a charity shop or to the tip or have them collected by a council or a clearance company, but unfortunately, I cannot take items for you. You must also take full responsibility for which items you choose to discard. I can recommend waste disposal methods to you if this helps.

Payment

Cancellation policy

I understand that there might be times when you need to cancel a session at short notice. I ask that you provide as much notice as possible and reserve the right to invoice you a £50 cancellation fee if you have cancelled within 24 hours of a session without a reasonable explanation or if I turn up at your house to find that you’re unavailable. Please do not cancel a session if you feel nervous or unsure about using my services. I’m very friendly and supportive and I can assure you you’ll be feeling much better once the session has started. If I need to cancel a session within 24 hours, I will usually offer compensation by way of a discount on your next rescheduled session.

Payment

You can prepay for either hour-by-hour sessions or organising packages, and this can often be a cheaper option. Else, if you decide to pay as you go for my services, I will invoice you at the end of each session or will accept cash. Late payments might be charged interest as per the Late Payment of Commercial Debts Act 1998.

I do not charge a deposit but reserve the right to charge a cancellation fee as per the terms in my cancellation policy. If we’re working together for a full day I would usually take a short lunch break, which would not be charged. I do not usually charge travel costs if working within an hour’s travel of my home in Hove, and will negotiate travel costs outside of this area.

While working together, we may need to use a number of materials, such as bin bags, labels, post-it notes etc. These are generally included in the price. I can make suggestions on storage items if you require it, but you will need to purchase these yourself.

Please sign below to state your acceptance of these terms:

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